Solutions · Business software
Every customer chat, in one team inbox.
Your customers already message you on WhatsApp — on one phone, answered by whoever is free. We build a shared inbox on the official WhatsApp Business Platform, with routing, templates, broadcasts and response-time reports.
Who it's for
If this sounds like you.
- D2C brands handling orders and returns on WhatsApp
- Clinics, schools and service businesses with busy front desks
- Sales teams following up leads by message
- SaaS founders building a messaging product for Indian SMBs
Every side of the product
3 apps, one system.
Most studios build the customer screen and stop. The other sides are where the business actually runs, so we build them together on one design system.
- 01
Team inbox
Shared chats, quick replies, private notes, labels and transfers. Replyvo shows it running for a hand-block-print clothing brand.
- 02
Broadcast builder
Approved templates, audience segments and a sent, delivered, read and replied funnel.
- 03
Reports
First response time, resolution by agent and hourly chat volume.
Features Indian customers expect
The must-haves, done properly.
Designed for the phones, networks, languages and payment habits your customers actually have.
- 01
Official WhatsApp Business Platform
One number shared by the whole team, without anyone's personal phone.
- 02
Round-robin routing
New chats assigned fairly, or by language, team or customer.
- 03
Template quick replies
Type a slash for approved replies with the customer's name and order link filled in.
- 04
Broadcast funnels
See how many messages were delivered, read and answered.
- 05
SLA timers
A chat that's waiting too long turns visible before the customer gets annoyed.
- 06
Order and CRM context
The customer's orders and past chats beside the conversation.
- 07
Opt-in and consent
Track who agreed to receive messages, as the platform rules require.
Proof, not promises
We've built this before.
Concept brands we designed and built end to end. Open the case page, then the live build, and try every side yourself.
Cost and timeline
8–12 weeks for a first version.
Fixed quote within 48 hours of your brief: scope, timeline and price in writing before we start. These are what move the number.
- Number of teams, numbers and routing rules
- Integrations with your store, CRM or billing
- Broadcast volume and segmentation
- Reports and dashboards
- Whether it is an internal tool or a product you sell
Questions
About your whatsapp inbox & crm.
What does a custom WhatsApp inbox cost?
It depends on routing rules, integrations and reports. Every project gets a fixed quote within 48 hours of your brief. Our guide to app development cost in India explains typical ranges. WhatsApp's own per-conversation charges are separate and paid to the platform or your provider.
Do we need the WhatsApp Business Platform?
Yes. A shared inbox needs the official platform, accessed directly or through an approved provider, and your business must be verified. The regular WhatsApp Business app on a phone can't be shared safely across a team. Our guide to WhatsApp for business apps explains the setup.
Can it connect to our store or CRM?
Usually, yes. We connect to your store, billing or CRM so agents see orders and history beside the chat, and actions like refunds can start from the inbox. We check what your current tools support before quoting, so there are no surprises mid-build.
Can we turn it into a product to sell?
Yes. We have designed it as a multi-team SaaS in our concept build, and the code is yours to extend with billing, workspaces and onboarding. If you plan to sell it, we design for many businesses from the start, with separate workspaces and data for each customer.
Who owns the code and the chat data?
You do. The code is handed over in full and chats live in your own database, not ours. That matters for customer trust and for data protection: you decide how long chats are kept and who can see them. Nothing stays locked in our accounts.
Read next
- MessagingWhatsApp and your app: order updates, OTPs and support →How Indian businesses use the WhatsApp Business Platform with their app: approved templates, opt-in, the 24-hour window, OTPs, team inboxes and costs.
- ComplianceThe DPDP Act for app owners: a practical checklist →What India's Digital Personal Data Protection Act means for your app or website: notice, consent, data rights, children's data, security and breaches, in plain words.
- CostHow much does it cost to build an app in India? →Ballpark app development costs in India for 2026, from a simple app to a multi-sided marketplace — what moves the price, and how to get a quote you can trust.
Building a whatsapp inbox & crm in
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Tell us how your business runs. We'll build what it runs on.
Four taps, about a minute. Fixed quote within 48 hours.
